Refund policy

This Cancellation and Refund Policy ("Policy") sets forth the terms and conditions governing the cancellation and refund process for used two-wheelers sold by BikeDilwado ("Seller"). Customers are advised to carefully review this Policy before making a purchase. By purchasing a used two-wheeler from BikeDilwado, the customer acknowledges and agrees to abide by the terms and conditions specified herein.

1. Order Cancellation

Customers may request the cancellation of an order for a used two-wheeler prior to its dispatch for delivery. Once the vehicle has been dispatched, cancellation requests will not be entertained. However, post-delivery, customers may request an exchange in accordance with the terms outlined in this Policy.

To initiate a cancellation request, customers must contact our Customer Support team through the following channels:

Each cancellation request will be reviewed on a case-by-case basis, and BikeDilwado reserves the right to approve or deny such requests at its sole discretion.

2. Conditions for Cancellation

  • Orders may only be canceled prior to the vehicle being dispatched for delivery.

  • Used two-wheelers that have been modified, damaged, or altered in any manner after purchase are not eligible for cancellation.

  • Exchange requests may be considered only if the vehicle is returned in its original condition, accounting for reasonable wear and tear. BikeDilwado may apply applicable charges for any discrepancies.

3. Refund Eligibility

A refund will be processed only if the cancellation request meets the conditions stated above. Upon approval of a valid cancellation request, BikeDilwado will initiate the refund process within 5-7 business days. Refunds will be issued via the original payment method used for the purchase and will cover the full purchase price of the used two-wheeler, excluding non-refundable charges such as:

  • Payment gateway fees

  • Delivery charges

  • Taxes and other applicable fees

4. Refund Process

Upon receipt of a valid cancellation request, BikeDilwado will inspect the returned vehicle (if applicable) to ensure compliance with the specified conditions. If the vehicle meets the eligibility criteria, the refund will be processed within 5-7 business days from the date of approval.

5. Contact Information

For any inquiries or concerns related to this Policy, customers may contact our Customer Support team through the following means:

6. Amendments to the Policy

BikeDilwado reserves the right to amend, modify, or update this Policy at any time without prior notice. Any changes shall take immediate effect upon being posted on the official BikeDilwado website.

By purchasing a used two-wheeler from BikeDilwado, the customer acknowledges having read, understood, and agreed to the terms and conditions set forth in this Policy.